rocket Free shipping to USA
Search
Shop More To Checkout

Terms of Use (last updated 24-08-2017)

Welcome to The Cords & Co. Please read these terms and conditions carefully before using this website. The following terms and conditions are valid between you and The Cords & Co. AB (Reg. no. 559042-9899) (henceforth: The Cords & Co.; may be referred as “The Cords”, “us” and “we”) and apply to all use of and orders placed on The Cords & Co.’s websites; www.thecords.com, www.thecords.uk, www.global.thecords.com, www.thecords.se, www.thecords.jp, www.thecords.fr, www.thecords.de and www.thecords.eu. It includes all contact with the brand through the website and with our Customer Service.

By using this website and making a purchase, you agree to these terms of use.

  We may modify the Terms and Conditions from time to time. If you do not agree to any changes made to the Terms and Conditions, please immediately stop using the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. Please make sure that you have read and understood these terms of use when using our site.  

Order

By placing an order on our website, the purchase is subject to the terms and conditions. The website is intended for sales to consumers only. A binding purchase agreement is concluded when your order has been confirmed by us via an order confirmation, which includes your order number, details of the product you have ordered from us, your payment details and delivery details. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service that you may have in the future. The order confirmation (receipt) also serves as a guarantee and proof of purchase.

  In order to shop at The Cords & Co. website you must be at least 18 years old.

Please note that we do not guarantee that all products presented on the website are in stock or are available for purchase. The Cords & Co. reserves the right to cease selling a product. We also hold the right to change prices, change incorrect prices on all orders as well as final sales. If a price is incorrect, we may have to cancel the purchase and refund the paid amount. This can be performed at any time.  

Privacy Policy

When placing an order on the website you will be asked to fill out your personal information. When making a purchase you agree that this information is stored and treated confidentially in order to fulfill our agreement to you as our customer. In accordance with the Swedish law of Personuppgiftslagen (1998:204) you have the right to know the information that we have registered about you and the purpose for it. Your personal data will only be stored for as long as needed or for as long as is provided by law. If the information is incomplete or irrelevant, you may ask to have your information corrected and/or removed. If you wish to do this, please contact us via e-mail. We will use your personal data to manage your purchase (including with respect to payment, delivery and any returns and/or refunds), for marketing purposes (such as sending of emails) and to improve the services and design of the website.

The Cords & Co. is responsible for the collection and storing of your personal data. We will not sell your personal information to any third party. We may share your data with selected suppliers involved in fulfilling your order and delivery process; for example, the processing of payments, distributing emails, maintaining the website and managing our customer database.

We reserve the right to submit your personal data, in whole or in part, as may be required by a mandatory order of the police or prosecutor’s office or by a court of competent jurisdiction or another government agency having appropriate authority, to enable the investigation of suspected fraud or other crimes against you or a third party. Such disclosure will be limited to personal data that are relevant and/or necessary to meet such a request. We will do our best to keep you properly informed in such cases.

Security

We do our best to make our website as secure as possible. The Cords website secures communications by encrypting all data to and from the website. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

Color

We always describe and display the products as correctly as possible on the website. Please note that due to the color settings of your computer, the colors of the products shown in the pictures on the website can differ somewhat from their actual colors.

Payment Terms

Please note that no orders will be sent until full payment is received. In the event that no payment is received after submitting your order, we have the right to automatically cancel your order. Adyen banking services manages all of our banking transactions. The Cords & Co. does not store any credit card numbers.

The following payments are accepted:  

  • Card payment
    We accept card payments by Visa, MasterCard, American Express and several local payment options. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank.

  • Paypal
    By paying through your Paypal account, you do not need to enter your account information. All you have to do is log in to your Paypal account via our checkout.

Promo Code

The only way to use a promo code for your purchase is to enter it during the checkout process. All campaigns are limited in time. Multiple offers can normally not be combined. A promo code is only valid once per customer and purchase. In case of obvious misuse of offers, we reserve the right to cancel any orders made.

On orders eligible for a gift or discount the value of the gift/discount is considered as a general discount on the total amount of the order. If part of or the entire order is sent back for exchange or refund the value of the returned merchandise is recalculated and the purchase price minus the relative share of the overall discount will be credited.

Promotions and discount codes are only valid on new orders and cannot be applied retrospectively.

Prices and availability

We regularly update the website. While doing so, we try to ensure that all details, descriptions and prices which appear are accurate, but errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund. The prices and delivery costs shown on the website may change from time to time and The Cords & Co. are not bound by the price until we have accepted the order by sending the order confirmation to you. The delivery costs will be added to the order on the checkout page and may differ based on which country to which your order is shipped.

There are no customs or import charges within the EU. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are imposed once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. Please contact your local customs office for more information.

Currency changes

The Cords is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Stock levels

Stock levels depend on availability and we do our best to ensure that all orders are packed accordingly to the desired quantities and styles. Should any order not be fulfilled by our warehouse upon packing due to products becoming out of stock, we will inform you of this as soon as possible. We will refund you for the missing product and send the rest of your goods.

Delivery

The Cords & Co. will dispatch approved orders as quickly as possible and in the order in which they are received. We always aim to deliver your order as soon as possible and operate Monday to Friday, but not on public holidays. Delivery normally takes about 2-5 working days from the time you place the order and receive the order confirmation. Once your package is shipped we will send you a shipping confirmation email, so you can keep track of your order. Delivery times are estimates only and may vary depending on high season deliveries or where the order is to be delivered, though the latest within 30 days from order date. The delivery cost will be specified in the order summary before you submit your order. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below.

Shipping methods

We offer different shipping methods to meet your needs as further specified when you check out. Most orders are shipped with standard mail. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email.

Shipping fees

The exact shipping fees will be displayed at checkout.

Force Majeure

The Cords shall be exonerated from liability for damages and other penalties if the execution of the contract is prevented, hindered or delayed by circumstances beyond our control. Such circumstances shall be deemed to include but not be limited to war, riot, conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.

Cancellation

If you would like to cancel your order, please contact us immediately. We will do our best to cancel the order before it is shipped but in cases where the order has been dispatched you are required to receive the order and return the products.

Exchange and returns

You have the right to return or exchange your purchase within a period of 30 calendar days after the day you receive the products. The Cords offer a free return service and will pay the delivery cost for returning the products worldwide in accordance with your right of return and exchange. Your returns shipping label is included in the parcel with your order. For your convenience, both exchanges and returns can be made in all of our flagship stores. When you have the intention to return or exchange your purchase, please do so as soon as reasonably possible but no later than 14 days after sending us your notice.

For your return to be accepted, the product and its original packaging must be returned in the same condition in which they were received: undamaged, unused and sealed. All labels and tags must be intact. For hygiene reasons, underwear cannot be returned.

If you wish to return or exchange your order, we ask you to contact our customer service team and notify them of your return. Please provide them with the following information:

  1. Order number
  2. Tracking number on return shipping label
  3. Which product you wish to return
  4. Reason for your return

This will help us to process your return and your refund quicker. Products can be exchanged for a different size and/or color. All exchanges are based on stock availability. If you wish to exchange a product, we will pay the shipping costs for the exchange order. Simply return your order and place a new order for the product you wish to exchange to. As soon as your return has been received, we will process your refund. Your return shipping label is included in the parcel with your order.

How to make your return, step-by-step:

  1. Notify our customer service team with your order number, tracking number on the return shipping label, the products you wish to return and the reason for your return.
  2. Pack the cords in the same box as you received them and cover the original shipping label with the prepaid return label. Enter the requested information and a return order number, provided by customer service, on the return shipping label.
  3. Ship the parcel from your nearest post office.
  4. We will notify you via email when we have received your return and processed your refund.

Sales items or products purchased at a discounted price are not eligible for return or exchange.

Refund conditions

The Cords & Co. will refund you the amount for the returned product as soon as possible. When we have received and approved your return we will process the refund in our system. You can expect the money to show on your account within 3-5 business days after the refund is made.

Additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above. The refund is made using the same payment method used at point of purchase. If you wish to return the products to one of our flagship stores, the amount will be directly refunded to your credit card.

Complaints

If you receive defective products, please notify us immediately. According to the Swedish Consumer Act (1990: 932) (or local equivalents) you are entitled to complain about defective products within three years. However, you must always notify The Cords within a reasonable time after you have detected that the products are defective. You must report this to us and send the products back. If we consider the products to be defective, we will send you a replacement product or you can cancel the shipping of the replaced product and receive a full refund.

The same applies in the event that you identify that a product has been damaged during transportation or if there are other inaccuracies in the delivery, e.g. faulty product or that the number of products delivered is not consistent with your order.

Unclaimed packages

If you fail to collect your products upon delivery, we reserve the right to debit a charge from you, to cover the cost for return freight and administration.

Warranty

The warranty covers only original manufacturing errors. Defects that occur after a change in the product's function and appearance are not covered. Your order confirmation is valid as a guarantee. To use the warranty, please contact us via e-mail. In the e-mail, you need to specify your name, address, order number and a detailed description of the issue.

Fraud

The Cords & Co. reserves the right to cancel any order if fraud or similar activity, such as unauthorized use of another person’s credit card, is suspected. All fraud attempts will be reported to the authorities.

User Generated Content

The Cords website may include user-generated content from different social medias. We do not claim any ownership in rights for such content (images, photos and videos etc.) and therefor take no legal responsibility for it. In case you suspect any violation of copyright or are offended by such content, please contact our customer service.

Intellectual Property Rights

Copyright of the documents provided on this website (including, without limitation, the trademarks of The Cords & Co., graphics, text, photos, designs, logos, icons, images, data and software) are owned, controlled or licensed by The Cords & Co. You, as a user of the website, are authorized to use this material for personal purpose only. You may download or copy the content and other downloadable materials displayed on the website for your personal, non-commercial use. However, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the content provided on the website according to Intellectual Property Law.

Links

Our website may contain links to other websites outside our control as an e-commerce store owner. We cannot be held liable for the content or privacy policies of such sites.

Cookies

On this website, cookies are used to keep track of your shopping cart, settings, and pages you've visited to give you a better customer experience and support.

  • What are cookies? Cookies are very small text files that are stored on your device’s hard drive when you visit websites. There are two types of cookies;
    1. Permanent cookies that remain on the visitor’s computer for a certain amount of time.
    2. Session cookies that are temporarily stored on in the computer's memory. Session cookies are erased when the visitor closes the web browser.

We use cookies for the main purposes of; web functionality, statistical purposes, advertising and to improve your customer experience. The cookies we use do not collect any information that can be used to track or identify individuals.

  • How do you remove cookies? The method used to delete cookies depends on which browser you are using. Note that if you choose not to use cookies, the functionality of certain parts of the site is limited. By browsing the website, you consent to the use of cookies.

My account

When creating an account with us, you will be asked to choose a password with which you can log in, view your order history and track your order. The saved address information helps to speed up the checkout process. Other benefits of having a personal account are that you receive news and exclusive offers, special prices and new product announcements.

If you would like to delete an account you can also contact our customer service and we will assist you.

Customer Service

We are here to help you! If you have questions, complaints or any concerns regarding your online order or the website you can always email our customer service.

Governing Law

These Terms and Conditions are governed by Swedish laws and regulations. Any disputes arising under these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance. If any local mandatory consumer law provisions are applicable, The Cords & Co. will consider such provisions and make country specific adjustments.

Company information

The Cords & Co. AB